Introducing CEMS™
for Fixed Ops

OEM Integrations & More

Our Products

Fixed Operations
Solution

Appointment Scheduling, Tablet-Friendly Vehicle Check-In, Digital Multi-Point Inspections, Mobile Payments and more

PromisePay
Merchants

Merchant Processing Services that save you money and include integrated Mobile Payments & Contact-Free Payment Devices.

UpdatePromise
E-Pay

Integrated Service Financing will give your customers more opportunities to say yes to Service Recommendations.

Features

Intelligent Appointments

Allow your customers to book a service appointment with ease.

UpdatePromise’s Intelligent Appointments includes an online widget that enables your guests to create and edit their own appointments without having to wait during business hours to call in.

Alternatively, for guests who do prefer to call your BDC or Service team to schedule an appointment, UpdatePromise has advanced settings to calculate the most optimal appointment times based on shop capacity, inventory and more.

Features

Tablet Vehicle Inspection

Complete everything you need for a check-in on the service drive! Our tablet-friendly VCI feature allows service advisors to complete a full check-in and add videos and photos, all while greeting the guest at their vehicle.

Advisors can even start the MPI process early before the car gets driven to the tech bay and the assigned technician begins their inspection.

Features

Multi Point Inspection

Our user-friendly digital platform empowers technicians to conduct comprehensive inspections using tablets or mobile devices, eliminating the need for cumbersome paperwork.

Through a series of detailed checklists and customizable inspection points, our solution ensures that no aspect of the vehicle goes unnoticed, guaranteeing precision and accuracy every time.

Features

Virtual Glovebox

Customers will enjoy using our all-in-one customer portal to track and review all their inspections that include media, and effortlessly sign e-signatures for approvals.

Customers can also control of repair costs with our service financing integrations, and conveniently manage payments online before vehicle pickup.

Our streamlined system is built to make your dealership’s consumer experience exceptional.

Features

Integrated Scheduler

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Features

Integrated Scheduler

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PromisePay

E-Pay Financing

Integrations

Our Testimonials

Frequently Asked Questions

UpdatePromise’s Consumer Experience Management System (CEMS) comes in three
main packages, however, can be modularly tailored within each package to fit the
dealership’s needs.

UpdatePromise’s hands-on approach on creating successful Fixed Ops processes and
results can result in meeting the following standards for all dealerships.

  • 85%+ Service Appointment Show Rates
  • 85%+ Vehicle Check-Ins Opened on a Tablet
  • 85%+ of all ROs have an MPI sent with Media
  • 200% Response Rate to Inbound Messages from Customers
  • 10% of all Payments are made my Online Bill Pay
  • $610M Average dealership Merchant Volume
  •  10%+ Increase in Customer Satisfaction

90%+ Minimum Positive Score for Post-Delivery Feedback Reports

Because the UpdatePromise Consumer Experience Management System (CEMS) has been developed to be module*, dealerships are able to build/create a tool that fits their needs (features, number of employees, monthly RO count, etc.) without compromising how many tools they use or pay for.

Connect with a Consumer Experience Expert to receive an customized quote!

*Minimum product requirements for basic functionality (such as SMS communications or to process mobile payments) may apply.

Implementation can take up to 6-8 weeks from signed quote to in-person training, the
dealership’s collaboration is crucial to timeline and implementation process. See the full
implementation process here.

A dealership’s implementation process can take anywhere between 6-8 weeks, and the
timeline heavily depends on the dealership team’s availability, responsiveness and
collaboration to gather all the necessary information/data fr set-up and training.

  •  Step 1: Signed Agreement
  • Step 2: Kick-Off Call
    (i) Meet all of your team leaders who will be training and handling your
    implementation process from start to finish.
  • Step 3: Change Management Visit
    (ii) Receive an on-site evaluation survey and a welcome orientation for your
    dealership.
  • Step 4: Virtual Training
    (iii) Live data validation with the dealership and champion training will take
    place in anticipation of the in-person training team arriving.
  • Step 5: In-Person Implementation Training
    (iv) Your assigned training team and team lead will be on-site for a minimum
    of 5-days to train and assist your team.
  • Step 6: Client Success + Premier Support
    (v)Dealerships can expect follow-up meetings to review data and metrics on
    a weekly basis during the launch, and at a minimum of once a week for
    the first four weeks post-launch.

 

Our mission is to impact millions of consumers’ lives, one industry at a time; and our vision is to become the Amazon of the Automotive Industry.

UpdatePromise’s history begins in 2009, when Curtis Nixon, President and CEO of UpdatePromise, establishes a pilot program with Farmers Insurance to rollout UpdatePromise across the country to all contracted Collision Repair Centers… read more here.

Request a Demo

After we get some information from you, we’ll set up a time to discuss your project in further detail.